How can we help?

Getting the app

Where can I download Leucy?

Leucy is coming to the App Store for iPhone. This page will link to it as soon as it is live.

Scanning and food

The scan got my meal wrong. What can I do?

Tap any item to edit it, move the portion slider, or delete it. For packaged foods, scanning the barcode is usually most accurate. Good light and the whole plate in frame help photo scans.

How is my protein target set?

It is calculated from the body details and goal you gave during setup. Change it any time in Profile, then Goals. Your provider can tell you the right target for you.

What can the food coach help with?

Ideas for what to eat when you feel queasy or have no appetite, small high-protein options, fluids, fiber and how to log things. It does not answer questions about doses or medicines.

Medication and reminders

I am not getting reminders.

Check that notifications for Leucy are on in iPhone Settings, then Notifications, and that each reminder is switched on in Profile, then Reminders. Focus modes can also silence them.

Is the medication curve accurate?

It is an educational estimate from published half-lives, shown in relative units. It is not a blood level and should never guide dosing.

My medication is not listed.

Choose Other. Leucy will still track your doses and reminders. Email us the name and we will look at adding it.

Subscription

How do I cancel?

Open Settings on your iPhone, tap your name, then Subscriptions, then Leucy, and tap Cancel Subscription. You keep Pro until the end of the period you paid for. More in Subscriptions and refunds.

How do I get a refund?

Apple handles refunds for App Store purchases at reportaproblem.apple.com.

How do I restore my purchase on a new phone?

Sign in with the same Apple ID, then in Leucy go to Profile, then Subscription, then Restore purchases.

Data and backup

How do I move my data to a new iPhone?

Either restore your iPhone from an iCloud or computer backup, or turn on Backup and sync in Profile before you switch, then sign in with Apple on the new phone.

How do I export or delete my data?

Profile, then Privacy and data, then Export my data or Delete all my data. To delete a cloud backup, see Delete your data.

Does Apple Health data leave my phone?

No. Leucy reads weight and steps and writes protein and calories on your device only.